Refund policy
TILLIL Return & Refund Policy
Our Commitment At TILLIL, we want you to love what you ordered. If something isn't right, we're here to help.
Cancellations Orders can be cancelled within 24 hours of purchase. After this window, your order will have entered processing and we may be unable to cancel it.
Returns Due to the nature of skincare and beauty products, we only accept returns on unopened, unused items in their original packaging within 30 days of delivery.
The following items are final sale and cannot be returned:
- Opened or used products
- Items purchased on sale or at a discount
- Gift cards
How to Request a Return To initiate a return, please contact us through our Contact page within 30 days of receiving your order. Include your order number and reason for return. We will provide you with return instructions once your request is approved.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as TILLIL is not responsible for items lost in transit.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.
Contact Us For any return or refund inquiries, please reach out through our Contact page.